Returns & Exchanges
We hope you are delighted with your purchase. If for any reason it is not quite right, we are happy to offer a refund or exchange in accordance with the policy below.
Returns
Items may be returned within 14 days of delivery, provided they are returned:
Once your return has been received and inspected, your refund will be processed to the original payment method.
Exchanges
If you would prefer a different size, we are happy to offer an exchange, subject to availability.
Items must be returned within 14 days of delivery and meet the return conditions outlined above.
Return Shipping
Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged in transit.
Faulty Items
If your item arrives faulty or you believe it has developed a manufacturing fault, please contact us as soon as possible at contact@atelierhansome.com so we can resolve the issue promptly.
Sizing
If you are unsure which size to order, we are happy to advise before purchase to help you find the best fit.